Privacy Policy

1. Introduction

Adiyoga ("we", "us", "our") is a personal training and yoga studio. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information through our website, online advertising, our booking and enquiry systems, and studio services.

2. Personal Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Date of birth
• Emergency contact details
• Health and injury information relevant to exercise participation
• Fitness goals and lifestyle information (provided voluntarily)
• Booking, attendance, and membership history
• Payment and billing details
• Website and advertising interaction data (including pages visited and form submissions)

Sensitive information (such as health data) is collected only with your consent and only where necessary to provide safe training or yoga instruction.

3. How We Collect Personal Information

We collect personal information when you:

• Submit forms on our website
• Complete Meta (Facebook or Instagram) lead generation forms
• Book classes, trials, or consultations online
• Engage with our advertisements or marketing campaigns
• Communicate with us via phone, email, SMS, or social media
• Attend classes, programs, or events

4. Marketing, Advertising and Tracking Technologies

Meta ads (Facebook and Instagram)

We may use Meta advertising tools, which can include the Meta Pixel, the Meta Conversions API, and Meta lead generation forms. These tools allow us to measure the effectiveness of our advertising, understand how people interact with our website and offers, and deliver relevant ads and promotions. Meta may collect data in accordance with its own privacy policy. You can manage ad preferences directly through your Meta account.

Our booking and enquiry system

Bookings and enquiries made through this website are collected and stored in our own secure booking system. This data is hosted in Australia, in the Sydney region (on Supabase). We use it to:

• Manage enquiries and class or session bookings
• Send automated booking confirmations and reminders
• Keep a record of attendance and participation

To deliver these confirmations and reminders, your information may be processed by service providers that send transactional email and SMS on our behalf. We take reasonable steps to ensure your data is handled securely and in line with Australian privacy standards.

Cookies and analytics

Our website may use cookies and analytics tools, such as Google Analytics, to analyse website traffic and user behaviour, improve website functionality and user experience, and measure marketing performance. You may disable cookies through your browser settings.

5. How We Use Your Information

We use your personal information to:

• Provide safe and effective personal training and yoga services
• Assess suitability for participation in physical activity
• Manage bookings, memberships, and payments
• Communicate important studio information
• Send marketing, promotions, and educational content (opt-out available)
• Improve our services and advertising performance
• Meet legal, insurance, and safety obligations

6. Disclosure of Personal Information

We may disclose personal information to trusted third parties, including:

• Our secure booking system, hosted in Australia (Supabase, Sydney region)
• Email and SMS delivery providers, for booking confirmations and reminders
• Payment processors
• Marketing and advertising platforms (Meta, Google)
• IT, website, and analytics service providers
• Professional advisers (accountants, insurers, legal advisers)

We do not sell your personal information.

7. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure through secure systems, access controls, and data management practices.

8. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

9. Marketing Communications

You may receive marketing communications from us via email or SMS. You can opt out at any time by clicking the unsubscribe link in emails, replying STOP to SMS messages, or contacting us directly.

10. Privacy Complaints

If you believe your privacy has been breached, please contact us first so we can investigate. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

For any questions about this Privacy Policy or how your information is handled, please contact:

Adiyoga
Email: [email protected]
Address: 104 Bayview Avenue, Earlwood, Sydney, NSW